Middle Management Movement
12 Month Content Outline
Starting from July 2018, two modules will be released every month.
Module 1: Defining Leadership
Who are the leaders in your life. Traits and behaviours of leaders and your leadership style.
Module 2: Core Values
Personal core values. Displaying core values in the workplace. Organisational values and congruency.
Module 3: Stepping up Boss -v- Buddy
The importance of being fair, respectful and the integrity of friendship.
Module 4: How to Engage your Team to Develop Loyalty
Being the leader your team will want to support. Doing what you say you will do. Mental health awareness.
Module 5: Handling Conflict in the Workplace
Why does conflict occur, how to listen, resolve and making the tough decisions.
Module 6: Recognition in the Workplace
Behavioural and Engagement programs. Creating and identifying program champions.
Module 7: Behavioural Profiling
Identifying your strengths and opportunities. How to use your strengths in developing your leadership style.
Module 8: Working with Teams from Diverse Backgrounds
Handling cultural diversity within the team. Getting the best out of a multi generational team. Key learning styles.
Module 9: Are you Creating a Positive Internal Experience
Providing intentional care. Importance of connection and how to show genuine care.
Module 10: Organisational Performance
How to keep your team engaged, building trust and empowerment.
Module 11: How to Communicate a Great Idea to your Senior Managers
How to prepare to present to the Board. Preparation and presentation of your idea.
Module 12: Building Morale
Zapping negativity. Not accepting the behaviours of the “Skunk” team members. Being honest and trustworthy.
Module 13: Handling Organisational Change
How to be the driver of organisational change. Supporting your peers in the leadership team and those on the frontline
Module 14: Creating a Hassle Free Environment
Why listening proactively to your team is important. Resolving frustrations.
Module 15: How are you Connecting with your Leadership Team
How to get the most out of your meetings. Stepping up within the team. A united team achieves the goals.
Module 16: Leading a Customer Service Focused Team
Discovering service stereotypes in the hospitality industry and how to move to the next level of the Customer Experience.
Module 17: Developing Quality Standards
Defining your Non Negotiable Service Standards with a behavioural definition.
Module 18: Personal Growth and Professional Development
Developing your personal brand. What do you need to do to get from here to there.
Module 19: Being Ready for Annual Review
Preparation and listening with discernment. Asking for the opportunity to progress.
Module 20: Preparing for your Next Role
Writing your resume and how to prepare and present yourself for an interview.
Module 21: How to Turn around “Groundhog Day” Meetings
Establish a clear road map of goals and required outcomes. Team members holding each other accountable, a united team front.
Module 22: Becoming a Workplace of Choice
Working with HR ensuring the right candidates are on the team after probation ends.
Module 23: Body Language Influences the Connection with your Team
Being confident, approachable and caring through your body language to engage and empower your team.
Module 24: Resiliency – Handling Life’s Challenges
How to handle adversity. The impact on your role and silencing the inner critic.